Cancel and refunds
This page applies to self-serve AI quota subscriptions billed through Stripe. Enterprise contracts are negotiated separately. A subscription only adds AI quota; it does not unlock menus or other features.
1. How to cancel
- Sign in to the OpsMate console → My account → My subscription.
- Open Manage subscription (Stripe Customer Portal).
- Follow the prompts to cancel renewal. Paid AI quota usually remains available until the current billing period ends. After that, the Free monthly 500-request base quota remains available.
2. Auto-renewal
Unless you cancel before the renewal date, the subscription renews on the monthly or yearly interval you chose, at the current unit quantity, using the payment method saved in Stripe. Each unit adds 500 AI requests per month at $10 / unit / month or $100 / unit / year. When you change quantity or interval, Stripe shows the difference and effective time before you confirm.
3. When quota runs out and how it resets
AI quota is totaled by UTC calendar month. Exhausting it only pauses new AI requests. Viewing servers, patrol records, problems, and non-AI Telegram actions keep working. Base quota and paid quota reset with the next UTC month.
4. Refunds
- Within 7 days of the first charge: you may email for a full or partial refund. We decide case by case after reviewing AI request usage relative to the paid period, whether a paid-cycle differential was incurred (for example from adding units or switching monthly/yearly), and the invoice. Low usage with no payable differential is more likely to be refunded. Heavy use of paid quota, use of the current paid period, or canceling only because your plans changed is typically not refunded.
- Plan changes: amounts charged when you add units or switch interval follow the Stripe confirmation page and invoice. A payable differential already incurred is not automatically refunded if you later cancel.
- Canceling mid-cycle: we do not prorate the current paid period by default, unless the law requires it or we agree in writing.
- Duplicate charges or technical faults: verified overcharges can be refunded.
5. How to ask
Email hello@itops.sh with the account email, tenant / workspace name, Stripe receipt or invoice number, and a short description. We usually reply within 5 business days.
6. Payment processor
Online payments are processed by Stripe. Card statements may show a merchant description related to OpsMate / itops.sh. Refund timing depends on the bank and card network.
7. Contact
Support and refunds: hello@itops.sh · Terms of service · Privacy policy